Returns & Refunds Policy

Last Updated: November 7, 2026

At Homevuno, customer satisfaction is important to us. We want you to feel confident when shopping for our copper water bottles, home accessories, and lifestyle products.

This Returns & Refunds Policy explains the conditions and procedures for requesting returns, exchanges, and refunds for purchases made through https://homevuno.com/.

1. Return Policy

We offer a 30-day return policy for eligible products.

You may request a return within 30 calendar days of receiving your order.

To qualify for a standard return, the product must:

Be unused and in its original condition.
Be free from damage caused by the customer.
Include its original packaging, accessories, and components.
Have proof of purchase or a valid order number.
Meet the eligibility requirements described in this policy.

Products that have been used, altered, or damaged after delivery may not qualify for a standard change-of-mind return.

This does not affect your rights concerning defective, damaged, or incorrectly supplied products.

2. How to Request a Return

To initiate a return, please contact our customer support team at:

homevunoprivatelimited@gmail.com

Please include:

Your full name
Order number
Email address used during checkout
Product name
Reason for return
Photographs, if the product is damaged or defective

Our customer support team will review your request and provide return instructions.

Please do not send products back without first contacting us and receiving return instructions.

3. Damaged, Defective, or Incorrect Products

We recommend inspecting your order when it arrives.

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs where available.

After reviewing the issue, we will arrange an appropriate resolution, which may include:

A replacement product
An exchange
A refund
Another remedy required by applicable law

Where a return is required because of our error or a confirmed product defect, Homevuno will cover reasonable return shipping costs or provide suitable return instructions, as applicable.

Your statutory consumer rights remain unaffected.

4. Non-Returnable Items

The following items are generally not eligible for standard change-of-mind returns:

Products that have been used or materially altered after delivery.
Items damaged through misuse, improper handling, or improper maintenance.
Personalized or custom-made products, where disclosed before purchase.
Products expressly marked as final sale or non-returnable before purchase, where permitted by applicable law.
Items missing essential components because of customer handling.

For hygiene and product safety reasons, used drinking bottles may not qualify for a change-of-mind return.

However, these restrictions do not apply where a return, refund, repair, or replacement is required by applicable consumer protection laws.

5. Return Shipping Costs

For eligible returns requested because of a change of mind, the customer is responsible for the cost of return shipping unless otherwise stated.

If a return is required because the item arrived damaged, defective, or incorrect, Homevuno will cover reasonable return shipping costs where applicable.

We recommend using a trackable shipping service and retaining proof of shipment.

Return shipping charges paid by the customer are generally non-refundable for change-of-mind returns.

No restocking fee is charged for eligible standard returns under this policy.

6. Return Inspection and Approval

Once a returned product is received, we will inspect it to verify its condition and eligibility.

We may consider:

Product condition
Original packaging
Included accessories
Return request details
Proof of purchase
The reason for return

We will notify you whether the return has been approved or if additional information is required.

If a return is not eligible under the standard policy, we will explain the reason and any available options.

7. Refund Processing

For approved returns, refunds will be issued to the original payment method wherever possible.

We aim to initiate eligible refunds within 5–10 business days after receiving and inspecting the returned product, unless a shorter period is required by applicable law.

The time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

Where required by law, refunds will include applicable original delivery charges.

Any non-refundable charges permitted by law will be disclosed and handled according to the terms applicable to the order.

8. Exchanges

If you receive an incorrect, damaged, or defective product, you may request an exchange or replacement.

Exchanges are subject to product availability and the circumstances of the request.

If the requested replacement product is unavailable, we may offer an appropriate refund or another resolution.

For change-of-mind requests involving a different product or size, please contact our support team to discuss the available options.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at:

homevunoprivatelimited@gmail.com

Orders that have not yet been dispatched may be eligible for cancellation.

If an order has already been shipped, cancellation may not be possible through the normal order-processing system. An eligible return may be requested after delivery.

Please refer to our Cancellation Policy for additional information.

10. Refunds for Canceled Orders

If an eligible paid order is canceled before shipment, the applicable refund will be initiated to the original payment method wherever possible.

Refund processing times may vary according to the payment provider and applicable legal requirements.

Any statutory right to a prompt refund remains unaffected.

11. Missing or Lost Orders

If your order has not arrived within the communicated delivery period, please contact our customer support team.

We may investigate the shipment with the relevant delivery provider.

If the order is confirmed lost or cannot be fulfilled, we will provide an appropriate resolution, including a replacement or refund where required.

For more details, please review our Shipping & Delivery Policy.

12. Natural Characteristics of Copper Products

Copper is a natural metal that may develop changes in color, surface appearance, or patina over time.

Such changes can be normal characteristics of copper products.

Minor variations in texture, finish, and appearance may also occur due to the nature of the material and manufacturing process.

Normal changes in appearance resulting from ordinary use or natural oxidation do not automatically constitute manufacturing defects.

However, products that are defective, materially misdescribed, or not of the quality required by applicable law remain eligible for appropriate remedies.

13. International Returns

Customers ordering from outside the country of shipment should contact Homevuno before returning an item.

International returns may involve customs documentation, carrier restrictions, or additional shipping requirements.

Responsibility for international return shipping costs will depend on the reason for return, the conditions disclosed at purchase, and applicable consumer laws.

Import duties, taxes, and customs-related refunds may be subject to the rules of the relevant authorities.

We recommend contacting customer support before arranging an international return.

14. Refund Delays

If your refund has been approved but has not appeared in your account, we recommend:

Checking the original payment account.
Contacting your bank or payment provider.
Allowing for the provider’s stated processing period.
Contacting Homevuno if the refund remains outstanding.

We will assist with available transaction details and investigate any processing concerns within our control.

15. Consumer Rights

Nothing in this policy excludes, restricts, or limits any consumer rights that cannot lawfully be waived.

Depending on your location, you may be entitled to additional rights or remedies relating to defective products, incorrect items, non-delivery, refunds, or cancellations.

Where mandatory consumer protection laws provide greater rights than this policy, those laws will apply.

16. Changes to This Policy

Homevuno may update this Returns & Refunds Policy to reflect changes in business operations, customer service procedures, or legal requirements.

Updates will be published on this page with a revised “Last Updated” date.

Changes will not remove rights that have already arisen under applicable law or the terms governing an existing purchase.

17. Contact Us

For return requests, refund inquiries, product issues, or exchange assistance, please contact:

Homevuno

Website: https://homevuno.com/

Email: homevunoprivatelimited@gmail.com

Contact Page: https://homevuno.com/contact-us/

We are committed to handling eligible return and refund requests fairly and professionally.